Shipping & Delivery

We ship across the United States & Canada.

All shipping costs are listed in USD. 

Shipping Timeline: Orders typically ship within 1–2 business days, pending availability and verification. Once shipped, delivery is estimated within 3–10 business days.

Expedited shipping: 2–4 business days (continental U.S.). Please note this refers to transit time only and does not include processing time.

Shipping to Alaska, Hawaii and Canada may take up to 2–4 weeks.

Orders are processed Monday–Friday, excluding U.S. holidays. Delivery times may vary, please refer to your tracking for the most accurate updates.


USA

Method Cost Expected Arrival
Free Shipping (orders $100+) Free 5-7 business days (continental U.S.)
Standard Shipping (orders under $50) $ 8.50 5-7 business days (continental U.S.)
Standard Shipping ($50-$100) $ 10.00 5-7 business days (continental U.S.)
Expedited Shipping $ 20.00  2-4 business days (continental U.S.)

 

Canada

Method Cost Expected Arrival
Free Shipping (orders $250+) Free 2-4 weeks
Standard Shipping $ 35.00 2-4 weeks

 

We ship to PO boxes. 

Freight forwarders, hotels, leasing offices/mailrooms: We do not recommend shipping high-value orders to freight forwarders, hotels, or leasing office mailrooms. Any shipment sent to these locations is at the customer’s risk. If the carrier shows the order as delivered, it will not be eligible for a replacement or refund. Questions about missing items should be directed to the delivery location.

Shipping Fees: Please note that shipping fees are non-refundable.

International Custom Fees: We do not cover the cost of Import Fees, including VAT (Taxes) and Duties.

Shipping Delays: Our teams are working overtime to produce and ship the top-quality products to you, our customers around the world, as quickly as possible. You may experience delays due to the number of orders being processed and extended lead times for shipping many of which are imposed by our delivery partners.

The carrier may take 1-2 business days to register updates on your shipment status. If your tracking number still isn’t updating 3 business days after you’ve received the original shipment notification, please contact us and we’ll get you more information.

Delivered but not received

If your order is marked as “delivered” but cannot be located, please contact Customer Service within 7 business days of the delivery date. 

Before reaching out, we recommend the following:

  1. Wait 3 business days, as carriers may mark packages as delivered before they arrive.

  2. Check with neighbors, building staff, or your local post office.

We may require additional information to proceed with a claim or investigation with the carrier or insurance provider. If delivery is verified, we are unable to provide a replacement or refund. Orders confirmed lost or undelivered are eligible for replacement only. If your order is reshipped, it must be sent to the same address and the replacement is considered final sale.

If you pre-sign for a signature required package, please note that you waive your right to a replacement or refund if the package is lost or does not arrive.

We reserve the right to deny reshipments or credits based on our review.

Damages

*All damage claims are subject to verification. We require clear, unedited documentation (photos and video) and the item must be retained for potential return and inspection. If sufficient documentation cannot be provided or the item is discarded, we are unable to offer a replacement or refund.

Order Cancellation & Address Accuracy

Orders may be canceled within 30 minutes of placement or until they have been fulfilled, whichever comes first. This option is available on the Thank You page and Order Status page. If you no longer see the cancellation option, your order has already been processed and cannot be canceled.

Orders cannot be edited after placement. We are unable to update addresses or make any changes once an order has been placed.

Orders begin processing shortly after they are submitted, and our system does not pause fulfillment while requests are reviewed.

Please ensure your shipping address is entered correctly at checkout, including when using express payment methods such as Shop Pay, Apple Pay, or PayPal, as these may auto-fill saved addresses.

Once an order has been processed or shipped, we are unable to change the shipping address or reroute the package. We recommend contacting the carrier directly, as they may be able to assist with rerouting or marking the package as “Return to Sender,” though this is not guaranteed.

If an order is shipped to an incorrect address, a reshipment can only be arranged once the package is returned to us by the carrier.

Payment Options

We accept the following payment options:

  • Visa
  • MasterCard
  • American Express
  • Discover
  • PayPal

Sales Tax

We collect sales tax based on your shipping location.