Returns

All returns are subject to inspection. Damaged returns may result in store credit. Any return requests made after 14 days from the fulfillment date will not be refunded. Customers are responsible for a fixed $15 return shipping fee.

To return your purchase, please CLICK HERE

Non-Refundable Items

• Individual sample vials
• Discovery Kits

All items listed above are final sale and not eligible for return or refund.

Return Eligibility
Items must be unused and in sellable condition, with all original components included (packaging, caps, boxes, inserts, etc.).

Returns will not be accepted for products with:

• Damaged, creased, crushed, or missing packaging
• Any noticeable amount of fragrance used

Shipping fees paid to deliver the order are nonrefundable.

Replacements & Store Credit
Requests for replacements or reorders are reviewed on a case-by-case basis. If approved, store credit may be issued in place of a refund.

Jusbox reserves the right to deny any return, refund, or reshipment request at its discretion.

International Returns
These policies apply to U.S. orders only. Jusbox US does not provide return labels or cover shipping costs for international returns, including duties or fees.

If you are located outside the United States and your return meets the conditions above, you may ship the item at your own expense to:

291 S Van Brunt Street
Englewood, NJ 07631
USA

Jusbox is not responsible for returns that are lost or not received in transit.